Student Information and Communication Capability and Preferences and the Challenges of Online Learning During the Quarantine
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The crisis-induced shift to online learning during the COVID-19 pandemic exacerbated educational inequalities, particularly for students from low-income families who lacked access to Information and Communication Technology (ICT) and internet connectivity. This study determined the ICT capability of students and explored the challenges they encountered in adapting to online learning during the quarantine period. Using a convergent parallel mixed-methods design, numerical and descriptive data were gathered from 185 students enrolled in Educational Technology 1. A validated and reliability-tested instrument was used. Findings revealed that the students' overall ICT capability was low, characterized by insufficient ownership of devices, very low utilization of the course website, and dependence on mobile phones and prepaid internet. Despite these constraints, a majority of students demonstrated resilience by complying with academic requirements. The challenges identified were financial problems, lack of access and poor connectivity, lack of digital skills, unfavorable home environment, and inappropriate teaching methodologies. The study concludes that the digital divide presents a significant barrier to effective online learning. It is recommended that the university administration implement targeted interventions, such as a device-lending program, partnerships for affordable student internet plans, and faculty training on inclusive and mobile-friendly online pedagogy, to narrow this gap and ensure equitable educational opportunities.
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